ABOUT THE BUTCHER


  • 1. Who is The Butcher?

    The Butcher consists of a team of international and local butchers who can prepare your meat to your liking as well as provide you with expert advice on the best cuts of meat, cooking instructions and recipe ideas.

  • 2. What are your store hours?

    Monday to Friday: 9.30am to 7.00pm
    Saturday to Sunday: 9.30am to 6.00pm
    Closed on public holidays

  • 3. How do I contact you?

    You can go to our outlets or contact us online!
    UE Square Outlet
    81 Clemenceau Avenue, UE Square
    #01-13
    Singapore 239917
    Telephone / WhatsApp
    +65 8813 0305

    Opening Hours
    Open Daily: 9.30am – 7pm

    Parkway Parade Outlet
    80 Marine Parade Road
    #B1-83B
    Singapore 449269

    Telephone / WhatsApp
    +65 8813 0306

    Opening Hours
    Open daily:10.00am-10.00pm

    Holland Village Outlet
    44 Jalan Merah Saga,
    #01-50
    Singapore 278116

    Telephone / WhatsApp
    +65 8813 0301

    Opening Hours
    Mon – Fri: 930am – 7pm
    Sat – Sun: 930am – 6pm

    Main Office
    50 Tagore Lane #B1-01
    Singapore 787494

    Telephone
    +65 3157 9290
    +65 6472 0073

    Opening Hours
    Open Mon – Sat: 9am – 6pm

    Customer Service
    Tel: +65 64720073
    Email: online@thebutcher.com.sg

ABOUT OUR PRODUCTS


  • 1. What can you tell me about The Butcher’s beef?

    The Butcher’s Beef is your guarantee of the best quality Australian beef. Pasture-bred and grain finished, our beef meets strict quality standards. With The Butcher, what you get is 100% pure Australian Beef. Flavoursome, wholesome, just the way Beef is supposed to taste.

  • 2. What can you tell me about The Butcher’s veal?

    The Butcher’s Australian Veal is produced in a natural environment and is primarily fed on milk, producing a light pink muscular meat colour. This makes Australian Veal lean, healthy and low in cholesterol. The Butcher’s veal is a natural product and reaches the consumer’s table pure, unadulterated, naturally juicy, tender and tasty

  • 3. What can you tell me about The Butcher’s lamb?

    The Butcher’s Lamb is produced in fertile regions with vast, lush pastures that are enhanced through good annual rainfall. Due to climatic variations, the lamb production season in Australia changes from State to State, giving a year round supply of quality lamb carcasses.

  • 4. What can you tell me about The Butcher’s pork?

    The Butcher’s Pork is produced by some of Australia’s best pork producers, who have honed their farming skills over the years to produce better quality pork. The new-look Australian pork in lean, convenient, quick to cook and by possessing a delightful delicate flavour, provides a wonderful option for the health conscious consumer while still being flavoursome.

  • 5. What can you tell me about The Butcher’s chicken?

    The Butcher sources its chicken products from Singapore suppliers who meet our strict quality and taste requirements. The Butcher then value adds to provide a comprehensive range of chicken products for our customers to choose from.

  • 6. What can you tell me about The Butcher’s gourmet sausages?

    The Butcher’s sausages are carefully handmade from Australian meat and all natural sheep/hog casings. The Butcher boasts the largest variety of sausages in Singapore and can tailor make sausages to our customer’s requirements.

  • 7. What can you tell me about The Butcher’s ready to cook products?

    Using the fresh, quality meat cuts we stock every day our Butchers create fresh, ready-to-cook meal solutions that look good, taste good and take all the hassle out of preparing dinner! A wide range of items are available daily such as: chicken kiev, fillet mignon, chicken parmagiana, beef wellingtons, kebabs, beef stroganoff, burgers, chicken cordon bleu, lamb noisette and a wide range of marinades are available to spice up your favourite meat cuts.

  • 8. Do you sell Organic meat?

    Yes. The Butcher sources a number of organic products from certified Australian and US producers.

  • 9. Can I request custom cuts?

    Yes. Our butchers are more than happy to prepare any type of meat to your specification. In store, please ask one of our friendly butchers to assist you and if ordering online, please leave your special request in the “order comments” section at the checkout.

  • 10. Can I request a product if it is not listed on your online store or available at your retail outlet?

    Yes. If there is a particular meat product that you are after, just ask our friendly butchers and they will endeavor to locate the product from one of our quality suppliers.

SELECTING CUTS OF MEAT


  • 1. What are your most popular cuts of beef?

    Our best-selling beef cuts include our Eye Fillet, Rib Eye and Sirloin.

  • 2. What products would you recommend?

    This depends on your personal taste and the event you are catering for. For the perfect BBQ try our Rib Fillet Steaks, Lamb Honey & Mint Sausages and our delicious Hamburgers. If it is meals for the family you are looking for, you can’t look past one of our succulent Lamb Roasts or a ready prepared Chicken Cordon Bleu. For something decadent try our Angus Grain Feed Beef or our top of the range Wagyu.

  • 3. How do I tell how many servings I will get out of a cut of meat?

    All our meat is sold by weight with the thickness also indicated. The Butcher recommends an average serving per person of 150g-200g for boneless meat and 250g-300g for bone-in meat. For example, if you are catering for 5 people and wish to serve a bone-in lamb roast, we recommend you order at least 1.5kg of lamb. Remember however, to allow a little extra for those wanting a second helping and for leftovers the next day.

  • 4. I'm looking for a specific steak. Why can't I find it on your site?

    People across the world have different names for the same cut. If you’re looking for a specific cut, but you can’t find it under the name you’re accustomed to, it’s possible that we have it by another name. For example, Eye Fillet and Tenderloin are the same cut. Please use our search function to find the cut you are looking for. If there’s something in particular that you’re looking for and can’t find, email us or give us a call at 64720073.

  • 5. How should I prepare my smoked ham?

    To be inserted

  • 6. How long will the meat last in my fridge?

    The Butcher recommends that you freeze your beef, pork, lamb, veal & sausages if you do not plan to eat it within 2-3 days and your chicken if you do not plan to eat it within 1 day.

STORING AND PREPARING MEAT


  • 1. How should I cook a steak on the bbq?

    Please refer to our article on How to Cook the Perfect Steak.

  • 2. How should I cook a roast?

    Please refer to our Roasting Chart guide.

  • 3. Can you advise which are the best cuts of meat for the different cooking methods?

    We sure can. Please refer to our Cuts and Cooking Methods guide.

  • 4. How should I prepare a frozen turkey?

    Detail preparation instructions from our turkey supplier Can be found here.

  • 7. How long will the meat last in my freezer?

    The amount of time you can keep food frozen relates more to the quality of food as opposed to food safety. After a certain amount of time, frozen food will start to dry out, and will not have the same high quality and flavour as fresh items. The table below is our suggestion for how long meat should be frozen for and still taste good. Product Approximate frozen storage life Beef/lamb roasts 4-6 months Ground beef mince 2-3 months Sausages 1-2months Beef Steaks 3-4 months Beef/Lamb Casserole 2-3 months Lamb chops 2-3 months Pork 2-3 months Offal 1month Whole chicken 4-6 months Chicken portions 3 months

  • 8. I put my meat in the freezer when I received it. How should I thaw it?

    24 hours before you require the meat, place it in a container on the lower rack of the refrigerator. Prior to cooking the meat, place it on the kitchen counter to reach room temperature. The Butcher does not recommend defrosting meat in the microwave oven or by leaving it on your kitchen bench/sink.

  • 9. Do you have recipes I can use?

    We sure do! Please refer to our recipe page.

DELIVERY


  • 1. What days do you deliver?

    The Butcher deliveries Monday-Saturday and has three delivery time-slots. These are 10.00am-1.00pm; 2.00pm-5.00pm; and 5.00pm-7pm.

  • 2. Can I select a specific time to receive my delivery?

    Due to heavy delivery schedules we are unfortunately unable to give a specific time for delivery. Delivery will be made during the specified time-slot and if unforeseen circumstances cause a delay, we shall telephone you in advance to advise of the situation and when delivery will be made.

  • 3. What if I am not home to receive my order?

    If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please call us at 64720073. If you are not home at the time of your delivery we will wait up to a maximum of 15 minutes before leaving. Unfortunately we are unable to guarantee that we will be able to redeliver your order on the same day and a re-delivery fee of $20.00 may be charged.

  • 4. Is there a charge for delivery?

    Orders above $100 are delivered free of charge. Orders below $100 will incur a delivery fee of $15.00.

  • 5. How will my order be packed?

    After we prepare your order, our butchers carefully assemble it in sturdy boxes, which are then placed in our chiller. When your order is ready for delivery, we transfer your boxed order straight to our refrigerated delivery truck.

PLACING AN ORDER


  • 1. Where can I buy your products?

    Customers can place an order either from our online butcher shop, by calling us on 64720073 or by visiting our retail store.

  • 2. What payment methods do you accept?

    We accept payment by all major credit cards, cash and cheque. Cheques should be made payable to “The Butcher (S) Pte Ltd”.

  • 3. How do I place an order online?

    You will have to be registered first and you can do this for free. To begin shopping, click the Shop button at the top of any screen. There you will find a menu of our different product lines at the left-hand side of the screen. Select the product line you are interested in (such as Beef). Then select the cut you are looking for (such as Rump Steaks). Select the quantity you would like to purchase, then click the “Add To Cart” button. Follow the on-screen instructions to either continue shopping or complete your order by continuing to Checkout. If you have any problems or questions about completing an online order, please feel free to call us at 64720073.

  • 4. How do I place an order by phone?

    Call us on 64720073 between 9am and 6pm and one of our representatives will be happy to help you select your cuts and place an order.

  • 5. Can I collect my order?

    Yes. If ordering online please indicate your preference to collect your order at the Checkout stage. If ordering by phone, one of our representatives will ask if your preference is for delivery or collection.

  • 6. Can I recycle your delivery boxes?

    Yes. Our delivery driver will be happy to collect unwanted boxes.

  • 7. What if my order contains beer or wine?

    If your order contains alcoholic beverages, the person receiving your delivery must have identification proving they are over the age of 18 and will be asked for their signature. If no one over the age of 18 can sign for delivery, the driver will remove alcoholic beverages from the order and a $20 re-delivery fee will be imposed.

  • 8. Can I use my discount voucher when ordering online?

    Yes. At the Checkout section you will be prompted to key in the voucher number, voucher type and the voucher value. Your shopping cart total will be automatically adjusted according to the value of your voucher. Vouchers must be produced at the time of deliver otherwise the original total will be charged. Vouchers are only applied to meat items that are not already discounted or part of our gourmet range. Our value/BBQ packs are not eligible for discount. Please refer to the voucher for further conditions of use.

  • 9. Can I order now and select a delivery date in the future?

    Yes. You may place an order at any time and select your delivery date at checkout. Delivery dates can be selected up to 6 days in advance.

  • 10. How far in advance do I need to place my order?

    If you place an order before 5pm your order can be delivered as early as the next day.

  • 11. Are there any restrictions for holiday orders?

    Because of heavy ordering volumes around the Christmas holidays, we impose different delivery deadlines and restrictions for this period. Please refer to our Christmas Order Form and our News section for changed delivery schedules.

  • 12. Can I order for delivery overseas?

    At present The Butcher does not provide delivery to overseas addresses. However, we are able to pack orders for customers who wish to arrange their own shipping to overseas destinations.

  • 13. I am visiting Singapore. Can The Butcher prepare an order for me to take to the country I reside in?

    Yes. The Butcher is able to process your order and will pack your products in a Styrofoam cooler box. Delivery to your hotel can also be arranged. Kindly note though that The Butcher is unable to handle or provide information on the custom clearance of meat products for your country.

PROBLEMS WITH ORDERS YOU HAVE RECEIVED


  • 1. My order is missing items. What should I do?

    Please email or call us on 64720073 and we will arrange to rectify the problem.

  • 2. The items I ordered are not what I received. What should I do?

    Please email or call us on 64720073 and we will arrange to rectify the problem.

  • 3. Why is my meat sometimes brown when I open the packaging? Is this normal?

    Yes, brown coloration is normal on sealed meat which has not been exposed to any oxygen. Within 10 to 15 minutes of opening the packaging, the meat will “bloom,” turning red as it is exposed to the oxygen in the air.

  • 4. I noticed a peculiar odor when I opened my vacuum-sealed meat. Is this normal, and is it safe to eat?

    Yes, vacuum-sealed meat has a characteristic musky aroma. This is perfectly normal and as long as your meat is cool to the touch when it arrives, it is safe to eat.

YOUR ACCOUNT


  • 1. What information is stored in my www.thebutcher.com.sg account?

    We store your username and password, any shipping addresses you’ve used (in your address book), and your billing address information. We do not store your credit card information.

  • 2. What is my username?

    Your username is your email address.

  • 3. Can I retrieve a forgotten password?

    Yes. At the login page, complete the Problems Logging In section by entering your email address. We will then send you a new password to your email in box. If you do not remember what email address you registered with us, or if you don’t receive your password from us via email, you can call us on 64720073 and one of our representatives will be happy to look up your account information for you.